FAQ's

Terms & Conditions of 30% Off Sale

Coupon Code "happy30"

Starting 12:00am Saturday 1st July 2017 to 11:59pm Saturday 8th July 2017 inclusive.
Lana-Rose is having a "Happy Financial New Year" Sale in-store & on-line.
You will receive 30% Off Store-wide* ALL products, including already marked down stock.
So start shopping now before your favorite items go using the coupon code "happy30"

•No Lay-by, No Holds, No Free Delivery
•Does Not Apply to Customer Orders, Pre-orders or Back-orders or Gift Vouchers/Card.
•Does Not Apply to current Lay-bys, current Lay-bys can not be cancelled and repurchased

•No others discounts apply.

Online Shopping is 24 Hours.
All online orders are sent with 24 hours of ordering during business hours.
For those who select "pick up instore",
The bricks & mortar store Business Hours are:
Tuesday to Friday-10:00am to 5:00pm
Saturdays: 10:00am to 3:00pm
14 Lydiard St North, Ballarat. Vic 3350

 

Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.