Shipping Information and Facts *

Christmas lodgement dates for most Australian states 14/10/2024

We are recommending lodgement by the following dates for delivery by Christmas (*excludes items sent to and from Perth and Darwin):
Parcel Post: Friday 20 December**
Express Post: Monday 23 December

* Items sent to and from Perth and Darwin with Parcel Post and Express Post need to be lodged by 13 December to be delivered by Christmas.

When will my order be dispatched?

Orders are dispatched during business hours within 1 to 2 business days & by 6 (Ballarat Vic Time, AEST) Monday to Friday.

PLEASE NOTE: POD (Print On Demand) Items are fulfilled by a Third Party. Your item is shipped from Melbourne, Australia. The turnaround time + shipping time for standard orders is 8-15 business days.

Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right-hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right-hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

NOW SHIPPING INTERNATIONALLY *Conditions Apply, see below.

FREE SHIPPING IN AUSTRALIA FOR SALES OVER $200!

Spend $200.00 in one transaction to receive FREE Delivery on ALL purchases at Lana-Rose Fashion within Australia, via Australia Post, Regular Parcel Post. If you wish to have Express Post, please pay the fee.

For Sales under $200.00, The Shipping Charge for domestic shipping is a bag sized based fee up to 5kg for Standard & Express Post all via Australia Post.

$2.95 Signature on Delivery Options for Australia.

You can now select in your Cart the "Signature on Delivery" option for $2.95 and it will be added to your Total. This option is used to secure your delivery from Australia Post as our delivery options (including Free Delivery) does not include the Signature on Delivery.

Just click the Check Box under your items.

Please Note*** That if you do not select the "Signature on Delivery" it is very hard to prove a delivery from Australia Post &/or its affiliates when it comes to making a claim for lost or non-deliveries, even when their tracking says it has been delivered.

Lana-Rose Fashion contract Australia Post to deliver your orders & once we have lodged your delivery, we no longer have any control over the shipment and responsibility of the delivery is transferred to Australia Post & its affiliates.

If the Australia Post tracking system shows that a parcel has been delivered & you have not selected "Signature on Delivery" and you contest this, we here at Lana-Rose Fashion have experienced when making a claim through Australia Post that the goods will not be compensated/refunded. It is in your best interest to select "Signature on Delivery" therefore we can then act on your behalf to find your parcel &/or claim on your behalf.

INTERNATIONAL SHOPPERS

Lana-Rose now offers International Shipping via Australia Post. All shipping is calculated by weight at the Checkout, this also includes tracking of your parcel.

New Zealand Spend AU$400.00 in one transaction to receive FREE Delivery on ALL purchases at Lana-Rose Fashion for International shoppers, via Australia Post, Standard International Post. If you wish to have Express Post, please pay the fee.

Rest of The World Spend AU$500.00 in one transaction to receive FREE Delivery on ALL purchases at Lana-Rose Fashion for International shoppers, via Australia Post, Standard International Post. If you wish to have Express Post, please pay the fee.

NOTE: Qualification of Free Shipping is in one transaction Only.

No Refund if combining.

We offer Standard and Express Shipping; both have tracking via Australia Post.

Signature On Delivery is added on to ALL International deliveries, no exceptions.

International Orders - If for some reason the Australia Post App over calculates postage at the time we are entering it into the postage calculator manually, we will refund any difference.

Once a parcel enter's the postal network of an Affiliated Carrier we are unable to change the type of service with our overseas partner carriers.

Customs & Duties

Please be aware that all international orders may be subject to additional duties, brokerage, or customs fees. The "purchaser", You, are responsible for all Customs, Duty, Import Duty & Country Taxes that may be required to be paid.

 Delays in customs are possible with every international order, which may affect delivery arrival times. Lana-Rose Fashion has no control over customs fees or delays. You may contact your local customs office to determine customs costs and delivery estimations.

If you refuse to pay customs, all additional fees incurred will be subtracted from your merchandise refund or billed to you by Lana-Rose Fashion at a later date. Lana-Rose Fashion will not refund you for your order until the items are returned back to our facility.

Delivery Delays

Lana-Rose Fashion is not responsible for any shipping delivery delays that may be affected by customs, natural occurrences, transfers from Australia Post to affiliated carriers in your country or air & ground transportation strikes delays, nor any extra fees, customs, or back-end charges.

PLEASE NOTE: ALL ONUS IS ON AUSTRALIA POST&/OR AFFILIATED CARRIERS AS LANA-ROSE FASHION HAS NO CONTROL OF DELIVERY SCHEDULES.

TO KEEP UP TO DATE ON THE STATUS OF DELIVERIES AT AUSTRALIA POST PLEASE CLICK ON THE LINK BELOW:

https://auspost.com.au/about-us/news-media/important-updates

Non-Delivery/Non-Collection of Delivery

For non-collection of deliveries that we receive back instore, all costs incurred by Lana-Rose Fashion will be deducted from the original purchase price and the balance of the purchase will be refunded/credited to you as per our Refunds and Exchanges Policy.

COVID-19 Policy

Refunds will not be issued for parcels that are delayed due to the COVID-19 Pandemic affecting shipping and delivery services.

Should a parcel be "In Transit" for a period longer than reasonable, (to which this includes notifications from Australia Post) Lana-Rose will create an enquiry with Australia Post to find your purchase. Once all avenues are exhausted and the delivery is deemed "Lost" and compensation is received by Lana-Rose Fashion, we will replace or refund your purchase.